I have a new favourite footie team in Germany, and that is Borussia Moenchengladbach. The team is sponsored by printer and copier firm Kyocera, where I presented last week at their EMEA Service Directors meeting. A great discussion continued for hours afterwards, where we talked about the future, the ongoing needs of customers and the opportunity that continuous learning and certification gives as a competitive edge for their technicians. Many thanks to Norbert Wolter, Senior General Manager Service & Development EMEA, Dr Karen Birkmann and Sabine Trefz for being such great hosts – it was my pleasure being there with you all.