William Linard from my UK team and I hosted the quarterly CompTIA UK Reseller Forum at the Leicester City Walker Stadium. Great turnout of small business owners focusing on vendor relationships, being better at becoming a trusted advisor and setting high standards of quality for IT service and support to UK businesses. It’s not about fixing customer machines, it’s about setting them up so they don’t fail in the first place. It was a very interactive session, with some very good best practice ideas shared around the table. Once we provided a platform for these guys to meet and talk, the ideas flowed for 3 hours. Together, we are raising the bar. http://www.flickr.com/photos/comptiauk