1. MOBILE will be far bigger than we think.  Mobile internet devices (especially smartphones) outsell all computing devices and certainly PCs, and mobility will continue to change the dynamic of how we operate. By being better connected, it means we don’t have to be in one place, and this will influence remote working, a different type of communication and the restructuring of the traiditional office setup.

2.  This leads nicely to NFC, or NEAR-FIELD COMMUNICATION.  NFC is a short-range wireless technology that makes use of interacting electromagnetic radio fields instead of the typical direct radio transmissions used by technologies such as Bluetooth. It is meant for applications where a physical touch, or close to it, is required. NFC is planned for use in mobile phones for, among other things, payment, in conjunction with an electronic wallet. Mobile payments will cause a rethink of cash, travel and shopping. For those of us in the UK, think of an Oyster card embedded within your phone.

3. The CROWD. Sites such as Airbnb and CouchSurfing are leading the way in peer-to-peer networks, and as Rachel Botsman said in my favourite book of last year “What’s Mine is YOurs“, creative companies are using technology to redefine ownership. Why buy when we can rent, borrow and share amongst our community. Experience is far more important than ownership; for example, we don’t necessarily want to collect DVDs, we just want the experience of watching the movie, and usually, just the once. Cars is another area that will be seriously affected, with companies such as Whipcar and Zipcar helping reduce car ownership around the world. Technology is facilitating this change.

They are my top three, and no doubt many other trends will spin-off from these. Keep an eye out for news from CES and articles in all the newspapers and websites, all the main gadgets and trends will be featured there.

Read an inspiring article about Steve Jobs, who has left his day-to-day role at Apple. He embodies everything that Apple has created. I particularly liked the quote, “Apple has beautiful artifacts, but what Jobs has been building is a company whose legacy is ideas.”

Another such inspiration is London-born Sean Maloney, who was one of the leaders at Intel and recently suffered a stroke that deprived him of his ability to walk and talk. He has made a great recovery and is now the chairman at Intel China. Success, companies and technologies are always about great people.

A project that impressed me recently was Adopt a Care Home, an initiative that encourages young people from schools and colleges to help the elderly get online. The saddest part of this was that residents of a care home would go downstairs in the morning to collect their post and there wasn’t any. They were used to mail as a form of communciation. This project seeks to do something about that. One great example of its success is Enid Adamson, 87, who hadn’t seen her daughter, who lives in New Zealand, for 2 years. It was terrible that she feared she may never see her again. With the assistance of this project, they now talk once a week on a large screen using Skype, a webcam and clip-on microphone.

Great story. People driving technology to make this a better place.

It interests me to see the technology changing so much and so fast. Will technology ever reach a settling point or just continue to evolve ad infinitum; it cannot be too long before it becomes a utility much like electricity and gas, and I can see just one global and seamless wireless network where every device we purchase is connected.

Technology has been a catalyst for taking away precious time – by being better connected we are working longer hours. On the train to London this week I counted as many people on their smart devices as those reading or sleeping and you can just see the frustration as we travelled through a tunnel and they lost connectivity! I look forward to when my fridge has sensors and RFID chips embedded in its doors that recognise when I am out of bread and milk and can order it on my behalf, when my camera (or phone) automatically uploads my photos to my piece of the Cloud immediately as I am taking them and my casserole tells me which ingredients go next into the pan – all so I can get back some of the previous time that technology has taken away in the first place!

So where has the week raced away to exactly? It included a long trip to South Africa for the CompTIA member conference in Johannesburg, a great networking and education event for the leading IT vendors and training companies, and then swiftly back again to host meetings with some of our largest partnerships in Europe: Zenos, the UK’s leading IT apprenticeship provider, the Oxford and Cambridge examinations board (OCR) and Intel. Intel are diversifying into some cool new areas, look forward to seeing more of that. Is there a connection between the people I met this week, regardless of location and business focus – there clearly is. Each party is looking for ways to improve the skills of their staff, customers and partners to differentiate them in the workplace. Technology appears to be accelerating change, and yet we don’t have the skills we need to even keep pace with the demands. There is a common recognition that unless we have the skilled people in place to manage and develop this technology, and to put it to effective use, we may not get the best out of it from all quarters, and quite possibly never get the time back that so many people crave.

The two fellows in this picture were idling away in the sunshine at the Lion & Rhino Park in Johannesburg earlier this week – not a care in the world as we drove past. I wonder if they heard about Steve Jobs’ announcement of the iCloud! 

When I present to audiences about some of the trends in technology, eyebrows are always raised when I ask about engaging our young employees and utilizing social media for business. Why? The younger generation are digital natives and they live and breath the technology that so fascinates my generation. For them, it is their oxygen, a gateway to the outside world. They also understand how it works, how it connects, and how to maximize it, so why do we push back and in some cases not allow social media sites in the office during work time. My view is that we should encourage its use, and also invite the younger generation to tell us how we can build sites to target the new generation on the platforms they are so comfortable with. That is how we can tie “cool” and “IT” together, and create a new harmony in the workplace. More importantly, by doing this we make our companies a more exciting place to work and we will attract the new generation to want to work for us. Today they have a choice, and those with the skills and talent will decide whether they want to add us to their CV. They are vitally important to our success, regardless of how cool we think our company is – we must engage them on their terms, because they are both our workforce and our customer of tomorrow.

Above was the view at the Ricoh Arena from my room when I drew the curtains in the morning. What a great idea to combine corporate hospitality suites with hotel bedrooms to maximize use of the space. Another cool.

The CompTIA Annual Member Conference (#amm11) and Colloquium event are both over. Some enlightening sessions and excellent networking for a solid 2 days. Highlights of my presentation can be found at: http://blog.comptia.org/2011/04/07/making-social-media-work-for-your-business/

My main takeaway – technology drives communities. Whilst Facebook is great and accounts for 4-5% of all the time we spend online, less obvious communities like Ravelry is what it is all about for me. Specialised groups, in this case with an interest in knitting and crocheting, bring like-minded people together. Don’t understimate the power of the knitters – there are 1.2 million members to this community. That is technology’s true power.

Spent most of this week in Dubai, working with a new reseller partner to help grow the region. Only two blog posts ago, I talked about companies’ ‘secret weapons’ and this team is impressive. They surrounded us with a circle of dynamic and motivated individuals who are chomping at the bit to make a difference. I sense this partnership will do well, they are keen to succeed. I also had the most pleasant check-in experience via Emirates Airlines. I checked-in myself, printed my own luggage tag and boarding card, all at a kiosk and weigh-in counter utilising the latest technology – quick, effortless and impressive. We can all learn from this experience – I felt it was the best customer service, I had to do it all myself, yet it was more satisfying when it worked.